Shipping & Returns
RETURNS and EXCHANGES
Returns and exchanges are only available for domestic orders.
We want our customers to be completely satisfied with their purchases. Returns and exchanges may be available for qualifying KimmySnabric.com™ retail merchandise only, with proof of purchase. If you are not satisfied with your order, you can return or exchange your qualifying merchandise within 30-days of the purchase date.
Customers are responsible for return postage. Shipping charges are not refundable, except on orders we shipped incorrectly.
If a domestic customer elects to exchange an item(s), you must return the items in new condition, with original packaging, to us at your cost and Kimmy Snabric™ will pay the postage to ship replacement (this free exchange shipping is limited to a one time exchange only).
To qualify for returns and exchanges, merchandise must be returned in the same condition they were received. The following acts disqualify merchandise for returns and exchanges: cut after received, washed, used, sold or given to another person, damaged in anyway after receipt. All merchandise will be inspected upon return to make sure they match "the returnable product" criteria.
Please note that our discount coupons and promotions do not apply to exchanged items.
The following items are not available for returns and exchanges: discounted, seconds, holiday/seasonal, discountinued, free items, gifts, gift certificates, Facebook groups sales, wholesale, or drop shipping. NOTE: We reserve the right to limit or decline refunds.
We encourage our customers to inspect the contents of their pacakge upon delivery to ensure all merchandise is received. Any missing items need to be reported within 7-days of receipt. Please contact us with your order number and missing item(s) immediately.
Any eligible refunds will be processed within 5-7 days from the item(s) being returned. All refunds are issued back to their original method of payment.
If you would like to request a return or exchange, please fill the Returns & Exchanges form out.
Shipping addresses within the USA, APOs, FPO, and US territories are considered domestic.
Free domestic shipping is available on qualifying orders. The following qualify for free domestic orders:
- Orders containing only KAM products (snaps, pliers, presses, color cards, awls, etc) qualify for free domestic shipping at $47 in merchandise and over.
- Orders of $100 in merchandise and over.
Small domestic orders are shipping via First Class and Priority US Postal Services and large domestic orders are shipped either by US Postal Services or UPS.
Tracking codes are issued for every domestic shipment. You should receive an email with your tracking dode at the time your shipping label is issued. If you do not receive an email within 1-3 days of placing your order, please check your trash and spam folders. If you are unable to locate the tracking code, feel free to contact us and we will be happy to assist you.
Any packages with tracking codes marked "delivered" but not received needs to be taken up with the shipping carrier. Merchandise will not be replaced for tracking codes showing delivered to the provided shipping address and a claim will need to be filed with the shipping carrier. If you have had problems receiving goods in the past, it is suggested you request "signature confirmation" or a shipping method other than the USPS.
We are known for our quick shipments and strive to maintain that good reputation. Almost all orders are shipped the same or next business day. Occasionally, orders take a little longer to ship due to order volume and holidays. Orders placed after 4pm CST on Friday may not be processed until Monday.
HOURS OF OPERATION ARE THE FOLLOWING:
Sunday - Closed
Monday to Thursday - 9:00 P.M. to 5:00 P.M. CST
Friday - 9:00 A.M. to 4:00 P.M.
Saturday - Closed
Any shipping address outside the USA, APOs, FPO, and US territories is considered international.
Tracking codes for international orders may or may not track outside of the USA. Packages are sometimes held up in customs and take longer to arrive. We suggest you allow 4-6 weeks for international orders to arrive.
International orders do not qualify for free shipping. Certain items may require additional handling fees.
International orders over $99.99 will be shipped via DHL, UPS, or FedEx.
We are not responsible for any potential customs, duties, or importantion taxes or fees incurred. It is the sole responsibility of the buyer to pay any customs, duty, or importation taxes or fees and to know their country's importation policies.
International sales are final and returns will not be accepted. A 15% restocking fee will apply to any returned packages due to the recipient refusing their package.
We will not mark packages as "gift" or declare a lesser value than the merchandise being shipped.